OnlineStudyUK – Policies

 

Safeguarding & Child Protection Policy

Our Commitment

OnlineStudyUK is committed to safeguarding and promoting the welfare of all children and young people. We recognise our responsibility to protect students from harm and to provide a safe, supportive online learning environment.

Scope

This policy applies to:

• All students under the age of 18

• All tutors, staff, and contractors working with OnlineStudyUK

• All online lessons delivered via Zoom or other approved platforms

Safeguarding Measures

• All tutors are DBS checked

• Lessons are delivered on approved platforms only

• All lessons are recorded for safeguarding and quality assurance

• Students’ cameras must remain on during lessons

• Only the teacher’s camera is visible to students

• No student-to-student messaging is permitted

• All communication is professional and learning-related only

Safer Recruitment

OnlineStudyUK ensures that all tutors:

• Provide identity verification

• Hold appropriate qualifications and experience

• Complete DBS checks

• Receive safeguarding guidance before teaching

Reporting Concerns

Any safeguarding concerns should be reported immediately to the Safeguarding Lead. Where a child is at risk of harm, appropriate action will be taken, including contacting parents or relevant authorities.

Safeguarding Lead:

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Parental Involvement

Parents/guardians must provide consent before lessons begin and will be contacted if any safeguarding or engagement concerns arise.

 

Online Learning & Behaviour Policy

Expected Student Behaviour

Students are expected to:

• Attend lessons on time

• Keep cameras switched on throughout lessons

• Behave respectfully towards tutors and others

• Participate actively in learning

• Complete and submit homework as required

Online Conduct Rules

• Students may only message the teacher directly

• Inappropriate language, behaviour, or disruption will not be tolerated

• Lessons must not be recorded or shared by students

Teacher Expectations

Tutors will:

• Maintain professional boundaries at all times

• Deliver structured, exam-board-aligned lessons

• Provide homework and feedback as outlined

• Communicate appropriately with students and parents

Non-Compliance

If a student repeatedly fails to engage or breaches behaviour expectations:

• Parents will be informed

• Continued issues may result in removal from lessons without refund

 

Privacy Policy (UK GDPR Compliant)

Data We Collect

We may collect:

• Student and parent names

• Contact details (email, phone)

• Academic information (year group, exam board)

• Lesson attendance records

• Homework submissions

• Lesson recordings

How We Use Data

Data is used to:

• Deliver tuition services

• Assess academic progress

• Communicate with parents and students

• Safeguard students

• Improve lesson quality

Lesson Recordings

• Lessons are recorded for safeguarding and educational purposes

• Recordings are stored securely

• Access is restricted to authorised staff and enrolled students

• Recordings are not shared publicly

Data Storage & Security

• Data is stored securely and accessed only when necessary

• We do not sell or share data with third parties

Your Rights

Under UK GDPR, you have the right to:

• Access your data

• Request corrections

• Request deletion

• Withdraw consent

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Terms & Refund Policy

Bookings & Payments

• All lessons must be paid in advance

• A £10 diagnostic test deposit is required and deducted from the first lesson package

• Prices are clearly stated at the point of booking

Lesson Structure

• Group lessons: maximum of 5 students, same academic level and exam board

• One-to-one lessons available across all subjects, including university level

• Lessons are delivered online and recorded

Cancellations & Missed Lessons

• Missed lessons without notice are non-refundable

• Advance notice may allow rescheduling at our discretion

• No refunds for missed group sessions

Refunds

• Diagnostic test deposits are non-refundable if the student does not proceed

• Once a lesson package has started, refunds are not available

• Exceptional circumstances are considered on a case-by-case basis

Removal from Lessons

OnlineStudyUK reserves the right to remove a student if:

• Behaviour breaches policies

• Safeguarding concerns arise

• Repeated non-engagement occurs
  (No refunds will apply in such cases.)